Shipping policy

Shipping/Delivery Policy

• Orders that have been confirmed will be dispatched within 24 to 48 working hours. They will be delivered to you within 4-5 working days of being dispatched.
• Orders placed after 2 pm will be shipped the next business day.
• Orders received on Sunday or during holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
• The estimated delivery time may vary depending on the customer’s geographical location, shipping destination, product availability, and the delivery time and location of the courier partner. Orders under Rs. 599 are subject to delivery fee.
• Delivery times are estimated and begin from the date of shipment, not the date of order.
• If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund Policy.
• If your order contains one or more defective goods, please file a single complaint since the return/replacement will be handled only once.
• Customers should avoid accepting altered or damaged packages.
• Domestic customers are responsible for any Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking:

An E-mail & WhatsApp message containing your package tracking information will be sent after shipment. You can also sign in with your details and track the status with your AWB number. You can reach out to us on our email ID: menmaiskincare@gmail.com or reach out on WhatsApp at +91 97902 30351, if you have any queries.

Cancellation of Order by User:

After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will either send us a mail or change the status in your Account section. If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund policy, returns would be considered. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by menmaiskincare.com for re-delivery shall be claimed from the User.

General Scenario:

In case we receive a cancellation e-mail and till the time the order has already been “processed” by us, the order cannot be cancelled.menmaiskincare.com has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by menmaiskincare.com and accept menmaiskincare.com’s decision regarding the cancellation.